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Technical Service Support (m/f/d)
Meerbusch bei Düsseldorf
Aktualität: 12.07.2024


12.07.2024, AMETEK GmbH
Meerbusch bei Düsseldorf
Technical Service Support (m/f/d)
Repair, calibrate, and certify in accordance with ISO 17025 standards. Unpack, log, and inspect incoming Return Material Authorizations (RMAs). Organise and prepare shipments. Support and troubleshoot with customers. New system set ups and instrument firmware/software upgrades. Update Return Material Authorizations (RMAs) within database. Document/register customer product complaints and non-conformances. Maintain the customer database with all related documentation. Using specific software tools, generate calibration certificates and reports. Managing and maintaining the demo stock for the European region.
Technical associate degree, such as electrical engineering, mechanical engineering or related field. Any previous experience of working in a technical support environment would be desirable. Excellent problem-solving skills, with the ability to troubleshoot complex technical issues. Strong communication skills - ability to effectively communicate with customers and team members. Ability to work independently and as part of a matrix team. Experience with electrical and mechanical systems would be desirable. High level of work ethics - passionate about meeting customer requirements. Outstanding customer service and relationship building. Excellent computer skills - Microsoft office suite, Navision (desirable) & CRM (SFDC desirable). Strong organizational skills and commitment to keeping workplace orderly and organised. Support repairs, projects, and business objectives at the same time. Multi-lingual - German and English (mandatory), French (desirable)